Cancellation Policy and Sample Withdrawal Form
You have the right to cancel your order within 14 days provided you are a consumer (see the following cancellation policy). A consumer is any natural person who, when entering into a legal transaction, acts primarily in a fashion which cannot be attributed to the exercise of their trade, business or profession (section 13 German Civil Code (BGB)).
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. This time limit is fourteen days from the day on which you, or a third party stipulated by yourself who is not the carrier, had/has possession of the final goods.
In order to exercise your right to withdraw from the contract you must send us (Kümmel und Co. GmbH, Lochweg 19, 97318 Kitzingen, Germany Tel. +49 9321 38780, Fax +49 9321 387833, firstname.lastname@example.org) an unambiguous declaration (e.g. a letter sent by post, fax or email) stating your intent to withdraw from this contract. You may use the sample withdrawal form for this, but it is not mandatory to do so. You may electronically fill out and submit the sample withdrawal form or other unambiguous declaration on our website (insert URL here). If you use this method we will immediately send you confirmation that your withdrawal has been received (by email, for example).
To ensure your right to withdraw from this contract it is sufficient for you to send your declaration exercising your right to withdraw from this contract before expiry of the withdrawal period.
Consequences of Withdrawal
If you withdraw from this contract we shall repay all payments we have received from you, including delivery costs, (excluding any additional costs resulting from your choice of a different delivery method than the cheapest standard delivery offered by us) without delay and within fourteen days at the latest from the date on which we received your letter stating your intent to withdraw from the contract. You will be reimbursed using the same payment method used in the original transaction unless expressly agreed otherwise; in no circumstances will you be charged fees for this reimbursement.
We may refuse to process the reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earliest.
You must return the goods to us immediately, no later than within fourteen days from the day you informed us you wished to withdraw from the contract, or sent us your declaration to withdraw from the contract. This time limit is deemed to have been adhered to when you ship the goods before the expiry of fourteen days.
You shall be responsible for the direct costs of returning the goods.
You must only pay for any diminished value of the goods if this reduction in value results from your handling of the goods which was not necessary to inspect the condition, characteristics and functions of the goods.
Exclusion of the Right of Withdrawal
There is no right of withdrawal for contracts for the supply of goods which are not ready-made and an individual selection or determination is required to be made by the consumer for their manufacture, or which are to be uniquely tailored to the consumer's personal requirements. This applies, in particular, to workwear with names affixed which thus have been individually adapted to your requirements.